Here you can find Frequently Asked Questions. If you don’t find an answer here, then you are always welcome to contact us directly.
Can I take a pet or animal on my journey?
Yes – Cats or dogs up to 8 kg. are permitted in the cabin when they travel in an approved pet travel bag
We do not transport pets or animals above 8 kg.
Can I take a stroller or pushchair along?
Children up to 11 years of age may bring a pushchair/stroller along at no extra cost. It will travel as checked baggage and needs to be handed over at the check-in counter.
If necessary, a pushchair can be used all the way to the aircraft door, where it will be loaded in the hold during boarding.
When can pregnant women travel?
If you’re pregnant and expecting one baby, you may travel unrestricted until the 32nd. week. From the 32nd. until the 36th. week, you may travel with a doctor’s certificate issued within the past 10 days. Unfortunately you may no longer travel from the 36th. week onwards.
If you’re pregnant with twins, you may travel unrestricted until the 28th. week. From the 28th. to the 32nd. week, you may travel with a doctor’s certificate issued within the past 10 days. Unfortunately you may no longer travel from the 32nd. week onwards.
How much checked baggage can I bring along?
Ask your tour operator about your checked baggage allowance.
Cabin baggage dimensions?
The maximum dimensions for cabin luggage are 55x35x25 cm.
Can I travel with weapons?
Hunters, sharp-shooters and others with a valid gun licence can bring a weapon on their journey.
The items must be checked-in as hold baggage using a special procedure in the departure airport. Contact your tour operator for further details.
Where can I park at the airport?
If you travel from Aalborg airport there are 5500 parking spaces you can use freely.
When can I check in?
Check-in at the airport opens at least 2 hours before departure time and closes 45 minutes prior to departure.
Unfortunately on-line check-in is not available.
Can I bring my own food and drink?
You are welcome to bring your own food and drink on board, but note that there are restrictions on the quantity of liquids you can take through security.
You can also purchase food and drink in the airport or at duty-free, but note that it is not permitted to drink your own alcoholic beverages on board!
My baggage is missing – what should I do?
Contact baggage service in the arrivals hall at your destination and fill out a PIR form.
Which payment methods are accepted on board?
We accept creditcards on board our flights. We do not accept cash.