FAQ

Here you can find Frequently Asked Questions. If you don’t find an answer here, then you are always welcome to contact us directly.

Can I take a pet or animal on my journey?

Yes – Cats or dogs up to 8 kg. are permitted in the cabin when they travel in an approved pet travel bag

We do not transport pets or animals above 8 kg.

 

Can I take a stroller or pushchair along?

Children up to 11 years of age may bring a pushchair/stroller along at no extra cost. It will travel as checked baggage and needs to be handed over at the check-in counter.

If necessary, a pushchair can be used all the way to the aircraft door, where it will be loaded in the hold during boarding.

When can pregnant women travel?

If you’re pregnant and expecting one baby, you may travel unrestricted until the 32nd. week. From the 32nd. until the 36th. week, you may travel with a doctor’s certificate issued within the past 10 days. Unfortunately you may no longer travel from the 36th. week onwards.

If you’re pregnant with twins, you may travel unrestricted until the 28th. week. From the 28th. to the 32nd. week, you may travel with a doctor’s certificate issued within the past 10 days. Unfortunately you may no longer travel from the 32nd. week onwards.

How much checked baggage can I bring along?

Ask your tour operator about your checked baggage allowance.

Cabin baggage dimensions?

The maximum dimensions for cabin luggage are 55x35x25 cm.

How much hand luggage can I bring?

Every adult- and childrens ticket triggers one piece of hand luggage (8 kg.). Infants kan bring changing bag (5 kg.). 

Besides the hand luggage you are allowed to bring one carry-on bag. This have to be placed under the seat.

Can I travel with weapons?

Hunters, sharp-shooters and others with a valid gun licence can bring a weapon on their journey. The items must be checked-in as hold baggage using a special procedure in the departure airport.

Did you book with a charter operator, contact your charter operator for further details. Did you book your tickets directly with Great Dane Airlines, contact our customer service.

Where can I park at the airport?

If you travel from Aalborg airport there are 5500 parking spaces you can use freely.

What happens in case of cancellation due to changed travel guides?

In the case of travel restrictions issued in accordance to the specific destination the tickets will be refunded within 10 business days, if they where bought before 29th of May 2020. If you wish to get a refund, we must be notified at leat 14 days prior to departure.

When can I check in?

You can access our online check-in here. Check-in opens 24 hours before departure and closes 2 hours before afgang. It is also possible to check-in at the airport.

 

Can I bring my own food and drink?

You are welcome to bring your own food and drink on board, but note that there are restrictions on the quantity of liquids you can take through security.

You can also purchase food and drink in the airport or at duty-free, but note that it is not permitted to drink your own alcoholic beverages on board!

My baggage is missing – what should I do?

Contact baggage service in the arrivals hall at your destination and fill out a PIR form.

Which payment methods are accepted on board?

We accept creditcards on board our flights. We do not accept cash.

Can I change my ticket?

On the page our tickets, you can see the terms for each tickettype.

Who can fly as an unaccompanied minor

You can book your child as an unaccompanied minor if they’re between 5 to 12 years of age.